Get in Touch With Us
If you have a question about our casino reviews, spotted something that needs updating, or want to share feedback on our coverage of Australian online pokies and casino sites — this is the right place. Below you will find how to reach us, what kinds of messages we handle, and how we respond.
How to Reach the Team
Email is the most direct way to contact us. Every message is read by a member of our editorial team, and we aim to reply within two working days. When you write in, a brief description of your enquiry at the start of your message helps us get it to the right person without delay.
Please write to us at: [email protected]
What We Can Help With
We receive a range of messages from Australian players and industry professionals. The most common reasons people get in touch include:
- Questions about our reviews — If something in our coverage of casino bonuses, pokies, payment methods or licensing is unclear, ask us directly and we will do our best to clarify.
- Corrections and factual updates — We take accuracy seriously. If you have spotted information that appears out of date or incorrect — including bonus terms, withdrawal limits or licensing details — please flag it with as much detail as you can. We review and update our content regularly.
- Suggestions for coverage — Have a casino you think we should review, or a topic you would like us to dig into? Reader input genuinely shapes what we cover next.
- Editorial and partnership enquiries — If you represent a casino operator, software provider or industry organisation and would like to discuss how we might work together, please introduce yourself and outline your proposal. We assess all approaches against our editorial standards.
- Responsible gambling concerns — If you or someone you know is experiencing difficulties related to online gambling, please mention this in your message. We will point you toward appropriate Australian support services, including the National Gambling Helpline and Gambling Help Online.
- General feedback — Compliments, criticisms and suggestions about the site are all welcome. We read them all.
What Happens After You Send a Message
There are no automated replies here. When your message arrives, it is read by a real person on our team. We do not outsource responses or use templated replies as a substitute for actually engaging with what you have written.
Our standard turnaround is two working days. During periods when the team is reviewing and updating casino content — particularly around major bonus changes or new site launches — it may occasionally take a little longer. We will always follow up.
About Our Editorial Standards
Online Casinos Australia is an independent comparison site. Our rankings and write-ups are based on research and editorial assessment — commission arrangements with casino operators do not determine position or rating. We are transparent about how we work, and reader feedback is a meaningful part of keeping our content honest.
Our reviews cover offshore casino operators that accept Australian players, assessing factors such as licensing jurisdiction, game range (including online pokies and live dealer tables), bonus terms, AUD payment options, withdrawal processing and mobile compatibility. Where our information is wrong or has become stale, we want to know — and we act on it.
If you have read one of our casino reviews and something does not match your experience as a player, that is exactly the kind of message we find useful. Please include the casino name, the detail in question and, where possible, a source or screenshot so our team can investigate properly.
A Note on Responsible Gambling
Our site is intended for Australian adults aged 18 and over. Online gambling carries financial risk, and we never suggest otherwise in our content. If anything you have read on this site has caused concern — whether about a specific claim we have made or about gambling more broadly — please reach out.
For immediate support, Australian players can contact:
- Gambling Help Online — gamblinghelponline.org.au
- National Gambling Helpline — 1800 858 858 (available 24 hours)
- Lifeline — 13 11 14
Thank you for visiting. Whether your message is a quick question or a detailed piece of feedback, we look forward to hearing from you — [email protected].